Customer Reviews

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Norma Albarado
Best customer service ever!

I ordered this 8x8 ft custom backdrop from Lofaris for my eldest grandchild’s college graduation. I designed it, using one of their ready made designs as the foundation, and added the photo collage and wording. After receiving their very timely rendering for my approval, I gave my approval to begin the process. The process stage, was quick, and I received the notification of shipment! I was looking at it during that notification, and to my horror, I realized that there were typos that I had overlooked before giving my approval! I contacted them immediately, and they offered to print a brand new one without the errors, also letting me know that they would intercept the shopped backdrop. I was prepared to have to pay double for another backdrop, but the charged me only a small fraction of the total!!! I am so grateful to them for doing this because this was a once in a lifetime event, and they are my heroes for saving the day!!! The backdrop was everything I hoped for, and the customer service was amazing, to say the least!

Thank you for your kind words and for choosing Lofaris for your grandchild's graduation backdrop. We are thrilled to hear that you had a positive experience with our customer service team. We always strive to provide the best service possible and we are happy to have been able to assist you in creating the perfect backdrop for such a special occasion. Congratulations to your grandchild on their graduation!

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