Help and FAQ
Order & Product questions
For customers in USA, if you choose standard USPS shipping method, it takes 15-30 days to receive your order. If you choose USPS Express shipping method, it takes 10-20 days to receive. If you choose DHL, it only takes 5-10 days to receive including the processing time.
Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.
Click the "My Account / Order Status" at the top of right hand side of our site to track your order. Also once your order is shipped, we will send you a shipping email with tracking for the items in the shipment.
Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.
Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does.
All of our other, non-consumable products, are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact us regarding any product within this period to further discuss the issue and resolution.
The very best way to reach our courteous customer service staff is via email at email@example.com. You can also contact with (504) 208-1118. We're proud to say that we reply to emails super fast! We're always here and ready to help you with any and all questions or concerns you may have!
Yes! Please reach out to us at firstname.lastname@example.org so that we can work out if we can meet your deadline. Please note, we still require 5 Business Days for production and might send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed. If there are issues with your shipment, we would be happy to work on a solution with you!
After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.
Yes, no problem. We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times
All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 7x5 will be 7 feet wide and 5 feet tall/long.
Most of the time your backdrop will be the same size, however, backgrounds may lose up to 10% in width and height during production due to sewing. This is minor loss and not noticeable while the backdrop is in use.
Custom orders will usually have a digital proof sent within 48 hours of your order being placed. This is a representation of what your backdrop will look like, however, some color variations might occur due to different monitor calibrations. Production will start after you send us your approval, at which time we are unable to cancel the order. Custom orders that are cancelled before production will be refunded minus $10（custom fee） of the order cost.
The larger the better, but on average 96 in x 96 in at 300dpi will print clearly for an 8ft x 8ft backdrop.
Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We will not accept returns for custom items. All returns must be made within 30 days of receiving your merchandise. Restocking fees may apply for backdrops and props. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card. We reserve the right to refuse to refund used, smelling, or hair covered items. MOST IMPORTANT: Please email our customer service department at email@example.com to start the return/exchange process.
Please email Customer Service with photos of the damaged item and box condition it was received in and we will work with you to file a claim with delivery company. You might also be requested to file a damaged mail claim, so please keep those photos handy. Another item will be shipped out to you as a replacement as soon as it can be produced. You can reach us at firstname.lastname@example.org.
We often start processing your order within 24 hours after receiving your order. If you want to cancel the order, please email us in 6 hours, and we will try to cancel the order for you, but if your package has been in progress, unfortunately, your order can not be canceled. If you still insist to cancel your order, you would have to pay 30% of the order price for the printed item as cancellation fee. PS: If you ordered a personalized backdrop and it is in progress, it can not be cancelled.
We have warehouses in US. And our factory is in Asia. Our phone call is (504) 208-1118. We are happy to reply to emails to email@example.com in about 48 hours, but please give us extra time for holidays. We answer emails as quickly as we can and kindly request that you include your order number. This helps us provide faster customer service. Please do not email about the same order in different threads as this slows down our reply process to you.
Absolutely! Our printing equipment upgraded in 2019. All our backdrops are seamless now.
Absolutely! If you need, you can contact us we will check with our factory :firstname.lastname@example.org
Let us know what size you want, which item number(s) you need them in, how many backdrops you want and we can happily quote you for any large or odd size backdrops upon request. Please also submit to us your full mailing address so we can also provide you with a shipping quote at time of inquiry.
Not at all! Our drops are printed in your choice. Get creative! Many people use our "backdrops" as floor drops and our "floor drops" as backdrops!
Absolutely! Just email us at email@example.com with details of what you want and we can happily quote you!
Our Backdrops are printed using state-of-the-art printer and eco-friendly inks.
Backdrops can be hung with clamps onto a backdrop stand. Clamps can be purchased inexpensively at a hardware store, if your stand does not come with clamps. Using thumbtacks or tape on a wall is another option. Polyester fabric and dream fabric backdrops include a pole pocket.
Poly paper, canvas and vinyl backdrops will ship folded in a package.
Absolutely! Buy more and save more. For most countries, we offer free standard shipping for orders over $35 and free express shipping for orders over $100
If a package is sent to an old address, we recommend that you immediately put in a forwarding address with USPS. If the package does not successfully forwarded to the new address, the customer is responsible for fees to reship the package once it's returned to us.
Each material uses different ink and a different printer. Because of all the different variables, the colors will not be identical, if ordering the same design on two different mediums. If you are planning to pair the same design together, we highly recommend ordering both designs in the same material (at the same time) to be sure they're a perfect match.
We sincerely apologize if this happens. All orders are checked twice before shipping but sometimes there is a mix up. Please check your order as soon as it arrives. If you receive an incorrect design, please email us a photo of the design you received. Once that is received, we will create a new order for the correct design, rush process it and ship it. PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT.
To avoid any staining, we recommend using a piece of non-glare plexiglass over your backdrop. Vinyl backdrops can be wiped with a damp cloth but frosting and liquid can still stain or ruin the backdrop.
Our backdrops can be stored practically any way you want--folded, or stuffed in a bag or crate.
We have several kinds of fabric materias, please kindly refer to the program in the product page. You can also check the materia features there.
Acceptable formats include:
JPEG ;TIF;BMP; GIF;PCX;TGA;EXIF;SVG;ICO;PNG;BMP
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail
JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
100% scale (full size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp.
Vector files can be submitted in any size, in proportion to your banner's size.
1-2 People = 5ft wide 2-4 People = 6ft-8ft wide 4+ People = 8ft-10ft wide
If you would like to change the quantity of an item or cancel your order, please contact our customer care department. Please note that once an order has begun processing or has shipped, the order is no longer able to be edited.
Don't worry, we are here for you! Please contact our customer service!
Every time you hit the "Place Order" button an authorization is attempted on your credit card. If you tried placing an order multiple times unsuccessfully, or cancelled your order directly after placing it, you may see multiple authorizations on your credit or debit card. These authorizations typically disappear from your card within a few days. How quickly the funds get released will depend on your financial institution.
If you have any further questions or concerns, please contact our customer care department so we can review the specific transactions in more detail and offer further assistance.
Upon order placement, an authorization is placed on your credit/debit card and funds will be captured at that time. This ensures proper funds are available to proceed with order fulfillment. You should receive an email with the tracking number once your order has shipped.
Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.
Click "Sign in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"
Click "Sign in" at the top of the site, click "Forgot your password?" Under the login box, enter your email address, we will send an email to help you reset your password.
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