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Help and FAQ

Order & Product questions

For customers in USA with orders over $50
Express shipping (DHL/Fedex) is FREE
It only takes 3 to 5 business days to receive

Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.

Click the "My Account / Order Status" at the top of right hand side of our site to track your order. Also once your order is packed and ready to leave our warehouse, we will send you a shipping email with tracking for the items in the shipment.

Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.
Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does.
All of our other, non-consumable products, are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact us regarding any product within this period to further discuss the issue and resolution.

The very best way to reach our courteous customer service staff is via email at service@lofarisbackdrop.com. We do not currently offer a customer service phone line however we're proud to say that we reply to emails super fast! We're always here and ready to help you with any and all questions or concerns you may have!

Yes! Please reach out to us at service@lofarisbackdrop.com so that we can work out if we can meet your deadline. Please note, we still require 5 Business Days for production and might request an overnight label from you or send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed. If there are issues with your shipment, we would be happy to work on a solution with you!

After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Backdrop Express nor are they set by Backdrop Express rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Canada: If you are located in Canada, you can checkout like normal through our shopping cart. Please note: Free shipping promotions are not valid on orders outside of the Continental US. All Other International Countries:
Backdrop Express is able to fulfill international orders, however we will need to get a shipping quote and then contact you for additional payment for shipping charges. Please proceed with your order but verify your contact information is correct for communications.
You may pay with International Credit Cards or via PayPal.
International orders can require several weeks for processing and shipping. To check the status of your order, please contact our customer care department.
If you are under a time-constraint, we can bypass our partner and ship direct for an additional fee. If you are interested in getting a manual shipping quote, please contact our customer care department. Please provide us with the specific product(s) you were interested in purchasing (including size, color, etc.), your shipping address and your needed delivery date. We will send you a quote with your different shipping options.

All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 6x8 will be 6 feet wide and 8 feet tall/long.

Most of the time your backdrop will be the same size, however, backgrounds may lose up to 10% in width and height during production due to sewing. This is minor loss and not noticeable while the backdrop is in use.

Custom orders will usually have a digital proof sent within 48 hours of your order being placed. This is a representation of what your backdrop will look like, however, some color variations might occur due to different monitor calibrations. Production will start after you send us your approval, at which time we are unable to cancel the order. Custom orders that are cancelled before production will be refunded minus 10% of the order cost.

The larger the better, but on average 96 in x 96 in at 300dpi will print clearly for an 8ft x 8ft backdrop.

Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We will not accept returns for custom items.
All returns must be made within 14 days of receiving your merchandise. Restocking fees may apply for backdrops and props. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card. We reserve the right to refuse to refund used, smelling, or hair covered items.
MOST IMPORTANT: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package. NO refunds for returned items. Shipping fees cannot be refunded if your order has shipped. Please email our customer service department at service@lofarisbackdrop.com to start the return/exchange process.

Please email Customer Service with photos of the damaged item and box condition it was received in and we will work with you to file a claim with delivery company. You might also be requested to file a damaged mail claim, so please keep those photos handy. Another item will be shipped out to you as a replacement as soon as it can be produced. You can reach us at service@lofarisbackdrop.com.

We often start processing your order within 24 hours after receiving your order. If you want to cancel the order, please email us, and we will try to cancel the order for you, but if your package has been shipped, printed by the vendor, unfortunately, your order can not be canceled. If you still insist to cancel your order, you would have to pay 25% of the order price for the printed item as cancellation fee.

We are strictly online and are unable to offer phone services. We are happy to reply to emails to service@lofarisbackdrop.com in about 48 hours, but please give us extra time for holidays. We answer emails as quickly as we can and kindly request that you include your order number. This helps us provide faster customer service. Please do not email about the same order in different threads as this slows down our reply process to you.

Absolutely! Our printing equipment upgraded in 2019. All our backdrops are seamless now.

Absolutely! So far, the biggest backdrop we've ever done is 100ft by 40ft.

Let us know what size you want, which item number(s) you need them in, how many backdrops you want and we can happily quote you for any large or odd size backdrops upon request. Please also submit to us your full mailing address so we can also provide you with a shipping quote at time of inquiry.

Not at all! Our drops are printed in your choice. Get creative! Many people use our "backdrops" as floor drops and our "floor drops" as backdrops!

Absolutely! Just email us at service@lofarisbackdrop.com with details of what you want and we can happily quote you!

Our Backdrops/Floordrops are printed using state-of-the-art printer and eco-friendly inks.

You can print a copy of your order at anytime through your Backdrop Express account - just go to “My Account” and select “Review Orders / Track Packages”. Click the "View or Track Order" button next to the order you would like to view. In the top-right corner, click the orange "Print Invoice" button. You can also email service@lofarisbackdrop.com and we can email you a copy of your paid invoice.

Backdrops can be hung with clamps onto a backdrop stand. Clamps can be purchased inexpensively at a hardware store, if your stand does not come with clamps. Using thumbtacks or tape on a wall is another option. Polyester fabric and dream fabric backdrops include a pole pocket.

Poly paper, canvas and vinyl backdrops will ship folded or rolled in a cardboard box.

Yes! Please contact us for a shipping quote. We are currently shipping to the U.S., Canada, Mexico, Australia, Germany, New Zealand, Spain and the United Kingdom. International customers, please note that your order total does NOT include any customs fees or duties. These fees are the responsibility of the buyer and are not included in your shipping total. If a package is refused, the customer will be charged the customs fees, duties and a return fee. No refunds will be issued for the order or shipping. International customers are responsible for scheduling a delivery day/time. If the package is returned because of unsuccessful delivery attempts, the order and shipping will not be refunded and the customer is liable for shipping costs to resend the package again.

Absolutely! Backdrops are naturally heavy and bulky to ship and we make every effort to ensure that your shipping rates are as low as physically possible! We happily offer reduced shipping rates for multiple drops ordered. Our shopping cart contains a shipping calculator that calculates the items within your cart at the exact and absolute lowest shipping rates our carriers provide us. This way, you pay what we pay and you never have to worry about inflated shipping fees! Please note that photography supplies, equipment, gifts and props are shipped separately as they cannot be combined into shipping tubes so these items have their own shipping rates.

If a package is sent to an old address, we recommend that you immediately put in a forwarding address with USPS. If the package does not successfully forwarded to the new address, the customer is responsible for fees to reship the package once it's returned to us.

Each material uses different ink and a different printer. Because of all the different variables, the colors will not be identical, if ordering the same design on two different mediums. If you are planning to pair the same design together, we highly recommend ordering both designs in the same material (at the same time) to be sure they're a perfect match.

We sincerely apologize if this happens. All orders are checked twice before shipping but sometimes there is a mix up. Please check your order as soon as it arrives. If you receive an incorrect design, please email us a photo of the design you received. Once that is received, we will create a new order for the correct design, rush process it and ship it. PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT.

To avoid any staining, we recommend using a piece of non-glare plexiglass over your backdrop. Vinyl backdrops can be wiped with a damp cloth but frosting and liquid can still stain or ruin the backdrop.

Our backdrops can be stored practically any way you want--folded, or stuffed in a bag or crate. This is the flexibility that comes with a wrinkle-resistant, washable backdrop cloth. JerseyCloth is wrinkle free. PrismaCloth or InspiraCloth may require steaming between usages if stored in a hard folded manner.
For long-term storage you can either fold your backdrop, stuff it into a bag or crate, or slide it to the side on your backdrop track system. You can even roll it, if you prefer, though it probably will not roll well on a permanent mounted roller system (the fabric will be too thick). If you'd like to store it rolled, we recommend going by your local carpet store and asking for a carpet roll. Generally, these local businesses are more than happy to give these away, as they usually have several available that are just going to be thrown out otherwise. It's been our experience that there is an unending supply of these rolls for free as long as you don't ask for too many at one time.

We use microfiber (fabric) material. It has the following advantages.
1.It is wrinkle resistant and very soft.So it can be reused, washed by machine, and can be lightly ironed.
2.We print it in a special way, so the pattern is realistic, and the stereo sense is strong.

Acceptable formats include:
JPEG ;TIF;BMP; GIF;PCX;TGA;EXIF;SVG;ICO;PNG;BMP
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail
JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
100% scale (full size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp.
Vector files can be submitted in any size, in proportion to your banner's size.

1-2 People = 5ft wide
2-4 People = 6ft-8ft wide
4+ People = 8ft-10ft wide
Extra Large Groups = 20ft wide

We do offer exchanges within 15 days of receiving the product. The product must be in new condition with original packaging. Your return must also be received back to Backdrop Express within 15 days of the date of the RMA which will be issued to you. All returns and exchanges are subject to a restocking fee of 15%. There are two ways to process an exchange:
Option 1: Return your item for store credit. You can then use the store credit to place an order for your new item. This process can take several weeks, however you will be responsible for the return shipping expense.
Option 2: Place your new order immediately, then contact us for a RMA, then return your item for a refund less any shipping costs. This options is ideal if you are under a time-constraint.
To request an exchange, submit a Return Request & select either the "Store Credit" option or the "Exchange" option. You can also email us at service@lofarisbackdrop.com for additional information.

No orders will be accepted back without obtaining authorization from Lofaris Backdrop first. If you ordered the item during a sale, we will honor the sale price of the item. Please make this known when you initiate your exchange.

If you would like to change the quantity of an item or cancel your order, please contact our customer care department. Please note that once an order has begun processing or has shipped, the order is no longer able to be edited. If this is the case, we can assist you with placing a new order or processing a return if needed.

Don't worry, we are here for you! Please contact our customer care department within 24 hours after your order has been placed with the coupon code you would like to use and we can apply it to your order. Please note: Only one promotional code can be used per order.

Every time you hit the "Place Order" button an authorization is attempted on your credit card. If you tried placing an order multiple times unsuccessfully, or cancelled your order directly after placing it, you may see multiple authorizations on your credit or debit card. These authorizations typically disappear from your card within a few days. How quickly the funds get released will depend on your financial institution.
If you have any further questions or concerns, please contact our customer care department so we can review the specific transactions in more detail and offer further assistance.

Upon order placement, an authorization is placed on your credit/debit card and funds will be captured at that time. This ensures proper funds are available to proceed with order fulfillment. You should receive an email with the tracking number once your order has shipped.

Account questions

Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.

Click "Sign in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"

Click "Sign in" at the top of the site, click "Forgot your password?" Under the login box, enter your email address, we will send an email to help you reset your password.

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