Order & Product questions
Q:How do I use a coupon?
A:After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECK OUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.
Q:Do you offer Rush options?
A:Yes! Please reach out to us at firstname.lastname@example.org so that we can work out if we can meet your deadline. Please note, we still require 5 Business Days for production and might send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed. If there are issues with your shipment, we would be happy to work on a solution with you!
Q:How can I reach customer service regarding questions I have about an order?
A:The very best way to reach our courteous customer service staff is via email at email@example.com. We're always here and ready to help you with any and all questions or concerns you may have!
Q:What is your turn-around time for custom backdrops?
A:Custom orders will usually have a digital proof sent within 48 hours of your order being placed. This is a representation of what your backdrop will look like, however, some color variations might occur due to different monitor calibrations. Production will start after you send us your approval, at which time we are unable to cancel the order. Custom orders that are cancelled before production will be refunded minus $10（custom fee） of the order cost.
Q:Are your products warrantied?
A:Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.